About Us

Robert Magio - Partner

IT that works for you

Started in 2001, CR Computer is a complete technology solution provider. We are 100% committed to making sure business owners have the most reliable and professional IT service in New York and the Tri-State Area. Our team of talented IT professionals can solve your IT nightmares once and for all.

Here’s why so many businesses depend on CR Computer for complete IT services and support:

1. We Respond Within 5 Minutes Or Less. The average amount of time it takes for one of our clients to get on the phone with a technician who can start working on resolving their problem is 3.5 minutes. We know you’re busy and have made a sincere commitment to making sure your computer problems get fixed FAST. And since most repairs can be done remotely using our secure management tools, you don’t have to wait around for a technician to show up.
2. Speak To A Real Person – No one wants to call a machine about problems with their machines! At Tech in a Flash, we’ll make sure you speak with a real person to get things figured out as quickly as possible. 98% of all calls from 9am to 5pm M-F are answered live, with over 80% of our calls answered in 3 rings or less! After-hours there is an emergency response number that puts you in contact with a technician.
3. No Geek-Speak. You deserve to get answers to your questions in PLAIN ENGLISH, not in confusing technical terms. Our technicians will also not talk down to you or make you feel stupid because you don’t understand how all this “technology” works. That’s our job!
4. 100% No-Small-Print Satisfaction Guarantee. Quite simply, if you are not happy with our work, we’ll do whatever it takes to make it right to YOUR standards without charging you for it. And if we can’t make it right, the service is free.
5. Full Transparency and No Hostages – Many IT firms do not provide their clients with simple and easy to understand documentation that outlines key network resources, passwords, licenses, etc.  By keeping that to themselves, IT firms hold their client’s “hostage” to scare them away from hiring someone else.  This is both unethical and unprofessional.  As a client of ours, you will be provided with full, written documentation of your network and resources anytime you request it.  We keep our clients by delivering exceptional service, not by keeping them in the dark.
6. All Projects Are Completed On Time And On Budget. When you hire us to complete a project for you, we won’t nickel-and-dime you with unforeseen or unexpected charges or delays. We guarantee to deliver precisely what we promised to deliver, on time and on budget, with no excuses.
7. Peace Of Mind. Because we monitor all of our clients’ networks 24/7/365, you never have to worry that a virus has spread, a hacker has broken in or a backup has failed to perform. We watch over your entire network, taking the management and hassle of maintaining it off your hands. This frees you to focus on your customers and running your business, not on your IT systems, security and backups.
8. The Best Team Around… or So We’ve Been Told – Our clients constantly inform us they love our technicians and the way they treat every issue as a priority. Our team can fix problems fast, as well as communicate to you what has been done in an easy to understand fashion.

Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, CR Computer is here to team up with you and your company for expert support.